To send money to an Inmate**  

• Money orders or cashier checks are accepted by mail and must be made payable to the name given to the inmate when the inmate was placed in jail. 
• The inmate's date of birth and Positive Identification Number (PID number) must be written on the face of the money order/cashier's check.  This information can be obtained from the inmate.  If the inmate expects to receive money, it is their responsibility to give this information to his/her family and friends. 
• The sender's name and address must be written on the face of the money order/cashier's check.  Be sure to write the sender's return address on the envelope.  Address the envelope to the inmate's name, spelled as he/she is incarcerated to: 

Post Office Box 31427
Charlotte, NC  28231-1427

**Do not send mail to an inmate at this address. 

• Funds can also be deposited to an inmate's account through TouchPay.  A TouchPay kiosk machine is located in the lobby of Jail Central and Jail North.  Money deposited in this machine will go to the inmate's Trust Account. 
• There is also a toll free number to fund inmate accounts through TouchPay – 1-866-232-1899.  When using the toll free number you will be asked for the Facility Locator Number – that number is 228201. 
• TouchPay is also available online at touchpaydirect.net.

To inquire about a suspected lost money order/cashier's check**

If you suspect a money order/cashier's check has not been received or credited to an inmate's account, you must submit, in writing, your inquiry to:

Mecklenburg County Sheriff's Office
Inmate Trust Account Department
801 E. Fourth Street
Charlotte, NC 28202

You must include the inmate's name, as given when incarcerated, PID number and date of birth. The inmate's PID and DOB information is available under the "Inmate Lookup" section of this web site, if the inmate has not contacted you with the proper information.  You should also include the sender's name, address and phone number (if you wish to be contacted). The money order receipt number or cashier's check number must be included for verification. No phone inquiries will be accepted.

• Inmate's incarcerated in the Mecklenburg County Jail are assigned an account number that will always remain the same.
• A maximum amount of $300 is allowed in an inmate's account.
• No information concerning an inmate's account is given to anyone except the inmate.
• All personal and commissary items are purchased by inmates through an automated system.
• Medical services are available and provided. These services are chargeable fees and should be paid for by all inmates. However, no medical service is denied due to inability to pay.
• Money orders received after an inmate's release will be returned to sender.
• Commissary orders not received for those inmates being transferred to another facility should receive a check for the amount of the order.  Transferred inmate's are encouraged to leave a forwarding address or mail their forwarding address after they have been transferred.
• Those inmates released and not transferred to another facility, have seven (7) days to pick up any undelivered commissary order due them. Otherwise, the order is donated to a non-profit organization.
• A money release is allowed seven days a week, 8 am - 5 pm only. The minimum amount allowed to release is $25.00. There is a $2.00 fee for a money release. The money release form must be picked up at the facility in which the inmate is being housed. The money release form must be completed and brought to the Central Jail facility by the person requested to receive the money.  A valid ID is required of the person assigned to receive the money release. Only checks are issued for a money release.

If you need information not listed above please call 704-353-0814 between the hours of 8am - 5pm seven days a week or download the inmate handbook available online.